Cancellation and Refund Policy for HCI Hospitality
At HCI Hospitality, we understand that plans may change unexpectedly. Therefore, we offer flexibility in our cancellation and refund process. This policy outlines the terms and conditions related to cancellations and refunds for the services we provide. Kindly read through the policy carefully.
- General Cancellation and Refund Policy
- Cancellations: All cancellations must be made in writing via email to info@hcihospitality.in. Cancellations will be processed as per the terms outlined for the specific service booked (e.g., hotel bookings, tour packages, flight bookings, etc.).
- Refunds: Refunds will be processed based on the cancellation terms applicable to the specific service. Processing times for refunds may vary depending on the payment method and the service booked.
- Cancellation Policy for Tour Packages
- Domestic Tours:
- Cancellations made 15 or more days before the departure date: A 10% cancellation fee will be charged.
- Cancellations made within 15 days of the departure date: A 50% cancellation fee will apply.
- Cancellations made within 7 days of the departure date or after departure: No refund.
- International Tours:
- Cancellations made 30 or more days before the departure date: A 20% cancellation fee will apply.
- Cancellations made within 30 days of the departure date: A 50% cancellation fee will apply.
- Cancellations made within 7 days of the departure date or after departure: No refund.
Please note that specific tour operators, airlines, or hotels may have their own cancellation policies, which will apply in addition to the above.
- Cancellation Policy for Hotel Bookings
- For Hotels with Standard Cancellation Policy:
- Cancellations made 7 or more days before check-in: A full refund will be issued, minus any applicable service charges.
- Cancellations made within 7 days of check-in: A 50% refund will be issued.
- Cancellations made within 24 hours of check-in or after check-in: No refund.
- Non-Refundable Hotel Bookings:
For certain hotel bookings, the terms may be non-refundable as clearly stated at the time of booking. In these cases, no refund will be issued upon cancellation.
- Cancellation Policy for Flight Bookings
- Refundable Tickets:
- Cancellations made 48 hours or more before the flight departure: A refund will be processed, minus any airline cancellation fees.
- Cancellations made within 48 hours of the flight departure: A partial refund or no refund may apply based on airline policies.
- Non-Refundable Tickets:
If the flight ticket is non-refundable, no refund will be issued upon cancellation.
- Cancellation Policy for Holiday Vacation Ownership Programs
For cancellations related to Holiday Vacation Ownership Programs, the following terms apply:
- Within 7 days of signing the agreement: A full refund of the membership fee will be issued, minus any administrative charges.
- After 7 days of signing the agreement: No refund will be provided, except as specified in the Membership Agreement.
- Special Circumstances and Force Majeure
In cases of force majeure (such as natural disasters, strikes, political unrest, or other unforeseen events), cancellations may be permitted without penalty, or a full refund may be issued, depending on the situation and policies of the relevant service providers (e.g., hotels, airlines).
Refund requests related to such events will be reviewed on a case-by-case basis.
- Processing of Refunds
- Refunds will be processed within 15 to 30 business days, depending on the payment method used.
- Refunds for credit/debit card transactions will be credited back to the same card.
- Refunds for payments made via bank transfer will be processed back to the same bank account from which the payment was made.
Please note that certain bank fees or service charges may be applicable and will be deducted from the refund amount.
- Refunds for Non-Utilization of Services
If a service (such as a hotel stay, tour package, etc.) is booked but not utilized, no refund will be issued, unless specified in the cancellation policy. For any unused portions of a holiday or tour, HCI Hospitality will not be liable to provide a refund.
- How to Request a Cancellation or Refund
To request a cancellation or refund, kindly follow these steps:
- Email Request: Send an email to info@hcihospitality.in with the subject line “Cancellation/Refund Request.”
- Booking Information: Include your booking reference number, the name under which the booking was made, and details of your cancellation or refund request.
- Supporting Documents: In certain cases, additional documentation (e.g., medical certificates, proof of travel delay, etc.) may be required to process your cancellation and refund.
- Contact Us
If you have any questions or concerns about our cancellation and refund policy, feel free to get in touch with us at:
- Email: info@hcihospitality.in
- Phone: 0120-3293683
Note: This Cancellation and Refund Policy is subject to change, and specific terms may apply depending on the service booked. Always refer to the cancellation terms provided at the time of booking for the most accurate and up-to-date information.